1Information We Collect
9th collects several categories of information to ensure our services run smoothly and securely for all users in Malaysia. All data collection is carried out transparently and solely for the purposes stated in this policy.
- Full name and date of birth for age verification (18 years and above).
- Email address used for login and communications.
- Phone number for two-factor authentication and important notifications.
- Passwords are stored in encrypted form and cannot be read by anyone.
- Identity document required for the identity verification process during your first withdrawal.
- IP address and device type used to access the platform.
- Web browser type and operating system version.
- Session records include login time, logout time, and duration of use.
- Pages visited within the platform and actions taken.
- General location data based on IP address to identify the user's geographical region.
- Records of deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Payment method used, such as Boost or DuitNow.
- Transaction history for compliance and customer support purposes.
- Card or e-wallet account details are not stored directly by 9th — they are processed through licensed third-party payment processors.
- Gaming history, including games played and results.
- Game preferences and platform usage patterns.
- This data is used to improve your experience and is never shared for third-party marketing purposes.
2Why We Use Your Information
Information collected by 9th is used for specific, legitimate purposes. We do not sell or use personal data for anything unrelated to the operation of the platform.
Ensures users meet the age requirement and verifies account ownership.
Handles RM deposits and withdrawals securely and accurately.
Detects suspicious activity and protects your account from unauthorised access.
Resolving user enquiries and issues using relevant account information.
Compliant with Malaysian legal requirements on data protection and financial regulations.
Analyses usage patterns to improve platform functionality and user experience.
3Cookies and Tracking
The 9th platform uses cookies — small text files stored on your device — to keep the platform running smoothly and to deliver a better experience for users.
We use several types of cookies. Essential cookies are required for core platform functions such as login sessions and security. These cannot be disabled as they are necessary for the platform to operate correctly.
Performance cookies are used to analyse how users interact with the platform, helping us identify and resolve technical issues. These cookies collect data in aggregate form and do not identify individuals personally.
You can manage cookie settings through your browser. However, disabling required cookies may affect the functionality of the 9th platform and your overall user experience.
4Data Storage, Security, and Sharing
Data Security
9th implements comprehensive technical security measures to protect your personal information. All data transmitted between your device and 9th's servers is secured with industry-standard SSL/TLS encryption.
Passwords are stored using strong cryptographic hashing algorithms, meaning even internal staff cannot view your password. Access to user data is restricted to personnel who require it to carry out their duties.
Financial data, including MYR transaction information, is protected with additional security layers and audited on a regular basis.
Sharing with Third Parties
9th does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in limited and legitimate circumstances.
Approved payment processors receive only the information needed to process deposit and withdrawal transactions. Technical service providers who help operate the platform may have limited access to data strictly necessary for delivering their services.
Information may also be disclosed to relevant authorities where required by Malaysian law or a valid court order.
5Your Rights as a User
As a user of the 9th platform, you have certain rights regarding your personal data. We respect these rights and make it easy for users to exercise them.
You have the right to request a copy of the personal information we hold about you. Requests can be made via our customer support email.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction through your account settings or via customer support.
You may request the deletion of your personal data. However, some data may need to be retained for legal compliance purposes over a specified period.
To exercise any of the above rights, please contact the 9th support team at [email protected] and clearly state your request. We will process it within a reasonable timeframe and inform you of the outcome.
6Policy Changes and How to Contact Us
Changes to This Privacy Policy
9th reserves the right to update or modify this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or service improvements. Any changes will be published on this page with a clear effective date.
Users are encouraged to check this page periodically. Continued use of the 9th platform after changes are published constitutes your acceptance of the updated policy. For material changes, we may send a notification to your registered account email.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how 9th handles your personal data, please don't hesitate to get in touch.
Our support team is available in Bahasa Melayu and will handle all privacy-related enquiries with care and thoroughness. You may also refer to our FAQ for answers to common questions.
Support email:
Please include "Privacy Enquiry" in your email subject line so our team can prioritise your request.
We aim to respond to all privacy-related enquiries within 3 business days.
Still Have Questions About Your Data Privacy?
Page FAQ we address many common questions about account security and data protection. When you're ready, create a 9th account and enjoy a safe, secure gaming experience.
Read FAQ Register Now